Application Support Team Leader with 5yrs lead experience within an RPG development environment required for permanent role. This role can be based in Cavan or West Dublin.  

Responsibilites:

• Allocate team members to development/support tasks taking account of individual’s abilities, task requirements and deadlines.
• Liaise with third party suppliers & other internal departments on system requirements/issues, with regards to the delivery and support of IT systems.
• Monitor performance of team members, taking action to ensure team KPIs and individual’s KPIs are met.
• Provide Bonus Submissions for team in accordance with existing procedures and timelines.
• Ensure there is an adequate mentoring/support structure in place to develop the knowledge of less experienced team members
• Adhere to company standards and procedures in relation to line management, including TMS and Performance Management.
• Assist in the development and training of less experienced staff.
• Provide support for the monitoring of key business applications
• Responding to Application Support calls logged via the call management system within target SLAs
• Applying configuration changes to key applications
• Ensure company standards and procedures are adhered to
• Contribute to the on-going development of IT standards
• Provide on-call support

Requirements:

• Hold a relevant IT Qualification
• 5 Years+ experience in a similar role.
• Very strong Technical skills across a number of platforms including operating systems: RPG, RPG/ILE, CL, SQL
• Delivery and quality focused.
• Ability to remain focused under pressure.

www.icds.ie