Account Coordinator with 2-3yrs exprience in a similar role required for permanent role in North Dublin.

Main purpose of job: The Account Coordinator is responsible for working in partnership with the Account Manager to ensure we meet the customer business goals and objectives through excellent performance in all areas and delivery of service.

Work as part of a team to ensure all customer requirements are met in a timely manner including covering for, and supporting colleagues as needed

Responsibilities:

• Responsible for overseeing that all customer’s orders and piece parts are managed efficiently.
• Responsible for all Order Entry and BOM configuration for their assigned customers and those they are asked to cover from time to time.
• Price Matrix maintenance.
• Responsible for ensuring all customer queries and issues are answered in a timely manner.
• To work closely with the Account Manager, Commercial Supervisor & Planning in relation to customer forecasts and new launches, concentrating on giving the Planning Department as much upfront information as possible.
• Responsible for the customer age debt, making sure that any invoice queries are dealt with immediately, so as not to impact any payments.
• Responsible for administering all credit and debit notes.
• This is a customer facing role, with requirements to prepare and present Monthly and Quarterly business reviews to the customer.
• To develop and sustain a professional working relationship with all departments.
• Support generation and gathering of data for Customer Quarterly Business Meetings.
• Accurate and timely pricing and billing to Customers.
• Ensure that all additional costs incurred outside Standard Matrix Pricing are captured and re-charged.
• Active participation in the New Business Introduction Meetings. This will ensure that if your customer has a new product about to launch that all relevant departments are informed and any issues or concerns are dealt with before the order goes live.
• Communicating any issues with customer orders or deliveries to the Account Manager in a timely manner.
• Communicating any piece part or BOM issues with the Customer/Account Manager (depending on the account) in a timely manner, to ensure as little impact to the customer’s order as possible.
• Internal and external reporting.
• Maintain procedural documentation for each customer.
• Involvement in Business Process Improvement Projects as required.
• Treat all customer information in a confidential manner and comply with all Security & IT Policies in relation to the protection of company and customer information.
• You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area

Essential Requirements:

• Systems Knowledge – SAP or similar
• High level of proficiency in IT packages
• PC Skills
• Presentation Skills
• Understanding of the process requirements for management of BOMS, Orders, Piece Parts etc
• Customer Orientation
• Time and Task Results
• Managing Processes & Systems
• Excellent Communication Skills
• Good Team Player
• Experience working in a high tech environment would be ideal

Benefits: VHI, Education, Bonus, Pension, Life Assurance, 22 days holidays

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